Meridian Health
A calm, accessible website and booking flow for a group of neighbourhood clinics.
- Client
- Meridian Health Group
- Year
- 2026
- Services
- Websites and e-commerce · Product and app design
The challenge
Patients were phoning the front desk because the old site buried opening hours, services and booking behind three menus. Staff were spending their day answering questions a page could answer.
Our approach
We rebuilt the information architecture around the questions people actually ask, wrote plain-language service pages with clinicians, and designed a booking flow that works one-handed on a phone. Accessibility was a starting point: contrast, focus states and reading level were set before any visual design.
The result
Information is now where people look for it, and the front desk can send a link instead of reading out the same address again. The clinic team edits pages themselves.
Next
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